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Why won't my password work? |
Here is one scenario that could
cause this problem:
1. Your Internet Browser program setting for Auto Complete for
User Name and Passwords is set to "On".
2. You have a problem logging in to eVA and you request a new
temporary password (either from the autoreset
or manually from eVA
Customer Care).
3. You Login with the temporary password.
4. The browser Auto Complete saves this password as your eVA
password.
5. You go to the next page and eVA asks you to enter the
temporary password and asks you to create a
new password.
6. You login successfully this time.
7. The next time you login, you get "User Authentication Error".
This is because the Saved Password utility in your browser saved
the temporary password as your password -
not the new password.
To resolve this problem: Go to your Browser and click on
Tools, Options, Content. Look for the Auto Complete, User Names
and Passwords. Turn this feature off and Clear existing Saved
Passwords |
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Watch the
Show me how video
or you can follow the steps below. |
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Click Tools on the menu bar |
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Click the Content Tab and then click Auto
Complete... |
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Make sure the User names and passwords on
forms and Prompt me to save passwords in NOT
checked |
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Then Click Clear Password |
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Then Click OK |
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