Solutions
Check the Mail Controls
Check the Spam Folder
Add the Sender to the AOL Address Book
Check the Mail Controls
Verify that the Mail Controls are not
blocking the following e-mail addresses.
production@buysense.com and
eVACustomerCare@dgs.virginia.gov
Check the
Mail Controls
Verify that the Mail Controls are not
blocking the sender's screen name, e-mail
address or domain.
Note: You need
to be signed on to a master screen name or a
screen name on a General Access category to
adjust the Mail Controls. A master screen
name is the first screen name you created
for this account and any screen name you
have assigned master screen name status at
AOLŪ Keyword: Names.
To check the Mail Controls:
1. Go to AOL Keyword:
Mail and Spam Controls.
2. Click the Controls For:
drop-down menu to open it, choose the screen
name that you wish to adjust from the list, then click it.
For screen
names on a General Access category, you can only adjust the
Mail
Controls for that name itself.
3. Next to Sender Filter,
click the Edit link.
4. Click the Use a Custom
Sender List link.
5. Select the screen name, e-mail address,
or domain names that you
would like to unblock on the list of e-mail addresses you
have blocked,
then click the Remove button.
6. Click the Save
button.
7. Click the Save
button.
8. Click the Save
button.
Check
the Spam Folder
Check your Spam
folder to ensure your spam filters have not
caught any mail incorrectly.
To check the Spam
folder:
1. Go to AOL Keyword:
Spam Folder.
2. If you see any e-mail that came from the
sender, click the e-mail to
highlight, then click the This is Not Spam
button. The AOLŪ software
will now look for similar e-mail and make sure to place them
in your
inbox.
Add eVA
to the Address Book
Add production@buysense.com
and
eVACustomerCare@dgs.virginia.gov to your address book to ensure
that their mail is allowed to be delivered.
To add the sender to the Address Book:
1. Click the Mail
menu, then click Address
Book.
2. Click the Add
button.
3. Enter the information under the
Contact,
Home,
Work, or
Details tabs,
then click the Save button.
